Refund policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- unused,
- in the same condition that you received it,
- in its original packaging,
- and accompanied by proof of purchase or receipt.
Starting a Return
To start a return, please contact us at:
Returns must be approved before being sent back.
Return address:
742 Evergreen Terrace, Suite 204
Austin, TX 78701
USA
If your return request is approved, we will provide:
- a return shipping label,
- and instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if:
- the item is defective,
- damaged,
- or you received the wrong item.
We will evaluate the issue and work to resolve it as quickly as possible.
For assistance, contact:
Non-Returnable Items
Certain types of items cannot be returned, including:
- perishable goods,
- custom or personalized products,
- personal care items,
- hazardous materials,
- flammable liquids,
- or gases.
We also do not accept returns on:
- sale items,
- or gift cards.
If you have questions about whether your item qualifies for return, please contact our support team before purchasing.
Exchanges
The fastest way to exchange an item is to:
- request and complete a return for the original item,
- then place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify:
- the item must be unused,
- in original condition,
- with tags and packaging,
- and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved:
- refunds will be issued to your original payment method,
- within 10 business days.
Please note:
- banks and credit card providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at: